Bench is charging people for services they already paid for, some customers say

To employer.com acquired bankruptcy bookkeeping startup bank In a fire sale at the end of last year, CEO Jesse Tinsley, pledged On LinkedIn and elsewhere to honor previous customer payments.

“We honor all prepaid banking services, although we do not have the income from this itself” said in an interview With founder and investor Julian Weisser.

However, some bank customers say that they are calculated to receive books or tax returns that they paid before.

A lawsuit Submitted on Tuesday by the bench customer Qorum claims that the bank had asked to receive the tax return of 2023, although he had already paid the service as part of the previous owners of Bench.

“The accused Jesse Tinsley made negligent false representations when he wrongly stated that employer.com prepaid bank services would honor,” the lawsuit said.

Another customer who applied for anonymity was shocked to find out that he had to renew his subscription to fill out accounting books when he paid this service two years ago, as was made from Techcrunch.

When they questioned this, a bank representative informed them that “Bank 2.0” has no belonging to previous obligations and that employer.com could not take on unpaid work.

The spokesman for employer.com, Matt Charney, emphasizes that the bank calculates for previously paid work. “We were and honored services for our customers,” he said.

Charney also said that this tax was due to Qorum in 2023 without requesting additional payment. But the founder of Qorum, Andrew Pietra, said Techcrunch, he had to continue his subscription to achieve the return at all.

The bank burned under his previous ownership Through $ 135 million And Fight to get AI Replace human accountants. According to former employees, this led to long delays and large books of books that still had to be completed.

Several bank customers Previously Techcrunch told that Employer.com had also sent them notification to get them to click on a declaration of consent, in which they were due to prepaid services.

Many books and returns remained incomplete when the bank was abruptly closed on December 26 of last year. Employer.com, a US company, Plans announced To buy the Canadian fintech less than 72 hours later.

The abrupt collapse of the fintech was caused by a lack of liquidity after its main believer, the National Bank of Canada, gave an additional 7.7 million dollars in December 2024. The NBC had already provided 51 million US dollars for the problem for the problem for the problem. After earlier submissions.

Ironically, it is the news of Benchs suddenly, which led to his rescue. The company had previously bought but found no serious buyer who Submissions Note.